Refund Policy

1. Consulting services

Consulting services in SAP, Oracle, Cloud, cybersecurity and engineering technologies are invoiced according to the scope and conditions agreed in the corresponding contract or quotation. Payments for services already rendered are non-refundable.

2. Advances and initial payments

Advances received for the start of a project are used to reserve resources and planning. In case of cancellation by the client before the start of execution, the advance may be refunded in full, provided no costs have been incurred.

3. Cancellations

To request the cancellation of a service and the corresponding refund, the client must send a written request to info@serxion.com with the subject "Refund". The request will be evaluated according to the terms of the contract.

4. Processing period

Once a refund is approved, the amount will be returned using the same payment method used, within a maximum period of 30 business days.

5. Contact

Serxion Interactive · Av. Ruiz 1744 Int 6B, 22820 Ensenada, B.C. · info@serxion.com

Last updated: August 2026.